FAQ
Contact us vie email address
sales@cataleyashowroom.comCataleya guarantees free shipping under the standard shipping method of 3-5 days for USA territory only (except Puerto Rico, Canada and Hawaii). If you want an express delivery or different from the one provided, you can do it by paying for it on your own. The cost of return shipping will be client’s responsibility. Once the purchase is processed, Cataleya reserves 24 hours on business days for its handling.
Cataleya approved the return of your items as long as they don’t show any trace of use, washing, odors, alterations, stains, etc.
The items will be exchanged under the established conditions and terms if they do not show any trace of use, washing, odors, alterations, stains, etc.